Refund policy
We want you to be happy with your purchase from The Drift Squatch. If something isn't right with your order, please contact us and we'll do our best to make it right.
Returns
We accept returns within 14 days of delivery date.
To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition in which you received it.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Exchanges
Need a different size? Contact us within 14 days of delivery. Exchanges are subject to product and size availability.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and include your order information and photos of the issue.
If the issue was our mistake, we'll work with you to make it right.
Non-Returnable Items
The following items cannot be returned:
- Items that have been worn, washed, used, or damaged after delivery
- Final-sale or clearance items marked as non-returnable
- Gift cards
- Customized or personalized merchandise
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time to process and post the refund.
Start a Return
To request a return or exchange, please contact The Drift Squatch through our website and include your order number and reason for the return.